CTA is recruiting a junior associate Intranet coordinator to ensure that CTA's online communications objectives are best supported on CTA's intranet systems.
The incumbent will be responsible for:
- The administration and content management of internal collaborative workspace hosted on the intranet systems and associated business process applications.
- Enabling and administering workflows for content in all formats (text, image and video) published on the intranet.
- Actively learning from comments and suggestions from end-users and making recommendations on how the intranet portals and systems can improve user experience and engagement.
- Supporting and training end-users in the use of intranet systems.
- Documenting guidelines and procedures; supporting and monitoring the implementation of guidelines.
- Communicating with service providers' support teams and ensuring that all troubleshooting issues are properly followed.