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Junior Associate Intranet Coordinator

CTA is recruiting a junior associate Intranet coordinator to ensure that CTA's online communications objectives are best supported on CTA's intranet systems.

The incumbent will be responsible for:

  1. The administration and content management of internal collaborative workspace hosted on the intranet systems and associated business process applications.
  2. Enabling and administering workflows for content in all formats (text, image and video) published on the intranet.
  3. Actively learning from comments and suggestions from end-users and making recommendations on how the intranet portals and systems can improve user experience and engagement.
  4. Supporting and training end-users in the use of intranet systems.
  5. Documenting guidelines and procedures; supporting and monitoring the implementation of guidelines.
  6. Communicating with service providers' support teams and ensuring that all troubleshooting issues are properly followed.
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